Privacy Policy

ООО "Gastronomic Heights", operating as The Gilded Spoon, is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, dine at our restaurant in San Francisco, or otherwise engage with our services. Our registered office is located at 12 Elm Street, Pleasantville, NY 10570, USA. We are registered under OGRN 4 12 68 937 50248 and INN 2724434901. This policy is effective as of October 26, 2025.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: This includes your name, email address, phone number, and postal address, which you provide when making reservations, signing up for our newsletter, or contacting us.
Payment Information: When you make a purchase or reservation requiring a deposit, we collect payment information such as your credit card details. This information is processed securely by our payment processors.
Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us understand user behavior and improve our website's performance.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on our website and hold certain information. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more details.
Dietary Preferences and Allergies: If you inform us about any dietary restrictions or allergies, we will record this information to provide you with a safe and enjoyable dining experience.
Marketing Preferences: We collect information about your preferences for receiving marketing communications from us. You can opt-out of receiving these communications at any time.

How We Use Your Information

We use the collected information for various purposes:

To Provide Services: To process reservations, fulfill orders, respond to inquiries, and provide customer support.
To Improve Our Website and Services: To analyze usage data, conduct research, and develop new features and services.
To Personalize Your Experience: To tailor our offerings to your preferences and provide a more personalized dining experience.
To Communicate with You: To send you updates about our restaurant, special offers, and other relevant information, provided you have opted in to receive such communications.
To Prevent Fraud and Ensure Security: To detect and prevent fraudulent activities and ensure the security of our website and services.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with:

Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and website analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information transmitted online.
Secure Storage: We store your personal information on secure servers with limited access.
Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Employee Training: We train our employees on data protection best practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to request that we transfer your personal information to another organization in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email protected] or by mail at 12 Elm Street, Pleasantville, NY 10570, USA. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Address: 12 Elm Street, Pleasantville, NY 10570, USA

Phone: (914) 555-7890